Case Study

Case study Template


The purpose of this tool is to assist you with the creation of an effective Case Study. Focus on what is critical for your business, and modify this template as necessary.


Before you start, consider the purpose of your case study, will this be used for internal knowledge management, external product/service marketing, or both?

Ensure you use a consistent stucture and layout for your Case Studies to make them easier to read and write. This tool will provide a simple format for creating your Case Study, and provide instuctions for launching and managing your Case Study once you are finished.

Best Practices:

  • Always base your Case Study on an issue that has a significant impact on your target audience. What are the problems that your solution solves?
  • Support your Case Study with hard numbers. Use charts, tables, fugures or statistics where applicable to enhance your credibility, nut don’t overload.
  • Avoid using proprietarty terms or technical jargon.
  • Insert names, titles, and quotes from customers or partners involved.
  • Communicate both the expected and achieved Return on Investment.

1) Create your Case Study

Title Page

[insert Case Study Title]

Use the words “Case Study” in your title and include a benefit statement.

For Example, “Case Study: How (your product) Increased Sales by 200%

[Insert Company Name or Logo]

[Insert Date]

Feel free to update your cover page to reflect your branding & Style.


  • Provide a brief overview of your business.
  • Describe the organization and key executives who were involved.
  • Outline the most important issues for the client organization.
  • Clearly communicate the value that your organization delivered.
  • Include some background information that may be relevant. For example, “recent merger resulting in a major review of all systems and processes”.
  • Discuss the poignant characteristics of the industry involved.

Body of the Case Study

Ensure your Case study includes all necessary information, but keep it concise. Limit the amount of graphics to one or two per page. Following are the 5 Key sections:

  1. Problem
  2. Anaysis of Alternatives
  3. Recommended Solution
  4. Implementation
  5. Results

1) Problem

  • Focus on the pain points for the cusomer and impact of that pain.
  • Discuss the symptoms of the problem and its root causes. For example, “resulting from the lack of a salem frce automation solution, leads were slipping throught the cracks..”.
  • Identify the role of each stakeholder involved in the initiative.
  • Descibe how the problem affected the goals and Objectives of the organization and which levels of the organization were most impacted.
  • Briefly communicate the stucture, funding, and/or project aplan for the initiative. Specifically, what lead the customer to evaluate your solution?
  • Outline the envionment that the solution had to fit.

2) Analysis fo Aternatives

  • Discuss the approach involved with evauating each potential solution. What process (research, # ofcompetitive bids, etc) did the customer go throgh?
  • Mention a few of the different solutions that were considered.
  • Clearly explain why your approached proved to be the best alternative.

3) Recommended Solution

  • Provide the business case that was used to select your solution. What were the reasons your solution rose above the competing approaches.
  • Include any custom changes that needed to be made to make your solutin fit the environment. This can demonstrate flexibility and great customer service.

4) Implementation

  • Explain any specific challenges that arose during the implementation. Discuss how you solved these issues, and what the outcome was.
  • Suggest any tips that could help others who are involved in the process.
  • Mention any parts of the project that were unsuccessful, and describe why your solution or approach did not work. Potential customers will appreciate your humility and will gain value form learning what pracitces to avoid.
  • Discuss how the implementation occurred. How log did it take? How did you do more that the customer expected?
  • Demonstrate how your product/service provided a solution for the problem the organization was facing. Be sure you describe the results in quantified, measurable terms.

5) Reuslts

  • Provide a brief summary of the benefits that were realized by implementing your solution, form each key stakeholder perspective.
  • Include contact information for reference coustomer. Be sure you have asked their permission to be a reference ahead of time.
  • Show how your product/service solved the customer’s problem. Use hard numbers to prove increase in market share, revenue, etc.
  • Document the return on inverstment in terms of increased revenue, reduced costs, or improved productivity.
  • Demonstrate how your solution improved the organizations operations.
  • Include a customer quote.

Launching your Case Study

  • Save your Case Study to a shared drive that is easily accessible to staff.
  • Include your Case Study in a Press Release or Company newsletter.
  • E-Mail to current prospective customers who have similar problems.
  • Sent to sales staff for use as a communication tool and/or reference.
  • Use as a testimonial for a specific industry or type of company.
  • Post on your corporate website or customer portal.


Case Study Format:

I. SYNOPSIS (Summary of the case including theoretical context of the problem)

II. 1. Time Context. The time when the problem was noted

2. Case Viewpoint. Identification of the real owner of the problem

3. Statement of the Problem. Is a gap or difficulty that deter or prevents the company from achieving its objectives.

4. Statement of the Objectives. Ends or results that you would like to accomplish

5. Statement of the Areas of Consideration. Facts of the case in outline form

6. Statement of the Alternative Courses of Action. A choice between two or more possible solution to solve the problem. Minimum ACA requirements should be two with advantages (pros) and disadvantages (cons) for each alternative courses of action

7. Statement of Conclusion. The final decision i.e. I therefore conclude that ACA # ____ is the best solution to solve the problem…

8. Statement of Recommendation. Plans of Action presented in tabular form indicating activities, assigned person or department and target date of completion.


My Case Study:

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